We only collect information about you, your websites, or your business to provide our Services, to communicate with you, or to improve the quality of our Services.
Our Services collect the following data:
We collect personal identification information about you in the following cases:
Our Services may also receive information about you from the following 3rd-party sources:
Purposes for using information
We use information about you for the purposes listed below:
A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws:
(1) The use is necessary in order to fulfill our commitments to you under the applicable terms of service or other agreements with you or is necessary to administer your account or
(2) The use is necessary for compliance with a legal obligation; or
(3) The use is necessary in order to protect your vital interests or those of another person; or
(4) We have a legitimate interest in using your information — for example, to provide and update our Service; to improve our Service so that we can offer you an even better user experience; to safeguard our Service; to communicate with you; to measure, gauge, and improve the effectiveness of our advertising; and to understand our user retention and attrition; to monitor and prevent any problems with our Service; and to personalize your experience; or
(5) You have given us your consent — for example before we place certain cookies on your device and access and analyze them later on, as described in the cookie sections below.
We have a firm-standing policy that we do not sell our users' data. We are not a data broker, we don't sell your personal information to data brokers, and we don't sell your information to other companies that want to spam you with marketing emails.
With your consent, we share information about you in limited circumstances, and with appropriate safeguards on your privacy.
Payment providers, wholesalers, resellers
Credit card information you enter on our website is not stored on our Services. It is transmitted, processed, and stored securely according to the security protocols used by our payment providers, wholesalers, and resellers. The information we provide to these services is: your name, your email, your telephone number, your country of residence, the purchase amount, purchase currency, product or service you purchase, interface language, and other information that is required for a purchase on our website nitropack.io
We have wholesaler/reseller relationships with FastSpring and PayPal with the purpose of selling our products and/or services. More information about how they handle your data can be found here: https://fastspring.com/privacy/ https://www.paypal.com/webapps/mpp/ua/privacy-full
NitroPack LLC offers an affiliate program that rewards other businesses or influencers for incoming sales. In case you have signed up for Our Services through an affiliate referral link, we may display to the affiliate some non-identifiable information about your purchase with us:
We may also use Intercom as a medium for communications, either through email or through messages within our product(s). The Intercom Messenger Apps and Apps in Inbox products may also provide you with access to other third-party applications such as Stripe. You should consult these third parties' privacy notices for further information on their use of your personal data. As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles, and physical addresses, to enhance your user experience.
Use of SendGrid: We share a limited amount of your information (such as e-mail, name, purchased products) to SendGrid for the purposes of managing our marketing campaigns and sending you service emails related to the state of your subscription with us. More information about how SendGrid manages your data can be found here: https://www.twilio.com/legal/privacy#sendgrid-services
Additional help by third parties: If you send us a request for assistance (for example, via a support email or one of our other feedback mechanisms), we reserve the right to forward that request to relevant third parties in order to clarify or respond to your request, or to help us support other users. We will not disclose any of your personal information to third parties without your written consent.
Use of Google Analytics: We use Google Analytics to understand visitor traffic on our Services in a fully anonymized way, without relying on personal identifiable information. To opt out of anonymized traffic analysis, please install a browser extension, such as this one: https://chrome.google.com/webstore/detail/google-analytics-opt-out/fllaojicojecljbmefodhfapmkghcbnh?hl=en
With your consent, we can relate actions you take while using our Services, across different devices you may use after authenticating. The information we collect and relate, with your consent, is: occurrences of editions to a website entry; purchase occurrences and purchase value, upgrades, downgrades of subscriptions; installations, uninstallations, connecting of NitroPack connectors (plugins, extensions); user profile actions like login, logout, registration; and other important events, relating to your general usage of our Services.
All the information we collect with Google Analytics is non-identifiable and cannot be used by 3rd parties to find your identity. We use this information to better understand the points of difficulty you may have using our services and identify opportunities for improvement. Non-identifiable information of your behavior on our Services may also relate to data collected by Google Ads. To further protect your identity, we use IP address anonymization in Google Analytics.
We may share non-personal information for the purposes of our marketing efforts (e.g., by providing tools for identifying a specific marketing target group or improving our marketing campaigns, and by placing ads to market our services); those that help us understand and enhance our Services (like analytics providers); those that make tools to help us run our operations (like programs that help us with task management, scheduling, word processing, email and other communications, and collaboration among our teams). We require vendors to agree to privacy commitments in order to share information with them.
Legal and regulatory requirements
We may disclose information about you in response to a subpoena, court order, or other governmental requests.
We may share and disclose information with your consent or at your direction. For example, we may share your information with third parties when you authorize us to do so.
We may share information that has been aggregated or de-identified so that it can no longer reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Services, or share a hashed version of your email address to facilitate customized ad campaigns on other platforms.
Our Services securely store your data at the data centers of our cloud, hosting, CDN, and payment providers. For more information, please refer to the list below:
Our Services will keep your Personal identification information for a time period at least as long as you use our Services. Once this time period has expired, we will delete your data by your written request.
NitroPack LLC takes care to secure personal data. We keep your data privately and securely on a backend layer, on volumes encrypted with LUKS (Linux Unified Key Setup).
Your data is only accessible by trained and authorized staff of NitroPack LLC. We ensure that we educate our staff on the use and importance of encryption and data privacy.
We have assessed the nature and scope of our processing activities and have implemented encryption solution(s) to protect the personal data we store and/or transmit. We have considered the types of processing we undertake, and whether encryption can be used in this processing.
We understand the residual risks that remain, even after we have implemented our encryption solution(s). We ensure that we keep our encryption solution(s) under review in the light of technological developments.
All personal information is protected from unauthorized access, manipulation, falsification, and unauthorized disclosure.
For the purpose of data recovery in the unlikely event of service failure, we keep encrypted historical records of your personal information and any additional information necessary for the proper working of our service for up to 90 days. All backup data is automatically destroyed 90 days after creation.
We generally discard information about you when it's no longer needed for the purposes for which we collect and use it and if we're not legally required to keep it.
We would like to make sure you are fully aware of all of your data protection rights. We are committed to complying with the EU's GDPR hence we are explicitly stating the following options for you to control and delete your data with us. Every user is entitled to the following:
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: email@example.com
The California Consumer Privacy Act (“CCPA”) requires us to provide California residents with some additional information about the categories of personal information we collect and share, where we get that personal information, and how and why we use it.
The CCPA also requires us to provide a list of the “categories” of personal information we collect, as that term is defined in the law, so, here it is. In the last 12 months, we collected the following categories of personal information from California residents, depending on the Services used:
We collect personal information for the business and commercial purposes described in the How will we use your data? section. And we share this information with the categories of third parties described in the Sharing Information section.
If you are a California resident, you have additional rights under the CCPA, subject to any exemptions provided by the law, including the right to:
Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit nitropack.io, we may collect information from you automatically through cookies or similar technology. For further information, visit https://allaboutcookies.org.
Our Services use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in.
Cookies by Google Analytics are only used to anonymously measure our website traffic, and cannot be used to identify you.
The Essential cookies our Services use are:
Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed, and information about your browser, your device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
The Advertising and Insights cookies our Services use are:
Our Services also collect non-personally identifiable cookies from your site visitors when they access your websites (such as cookies for their selected language or shopping currency). Our Services use Variation Cookies to correctly deliver optimized content to your site visitors. We do not use these cookies in any other way, and they cannot be used to identify you, or any of your site visitors.
Upon visiting our website, you will be asked to specify the kinds of cookies we can use.
The Essential cookies are required for the proper functioning of our website in relation to your user profile. You can set your browser not to accept cookies. However, some of our website features will not function as a result.
The Advertising and Insights cookies are optional - feel free to opt-in if you would like to help us improve our website and services, and also to receive ads specific to the way you use our website.
Email us at: firstname.lastname@example.org
Address: 3 "Professor Georgi Bradistilov", Studentski Kompleks, Sofia, postcode 1756, Bulgaria